Frequently Asked Questions (FAQ)
About UGREEN Maldives
What is UGREEN?
UGREEN is a globally recognized brand specializing in premium electronic accessories, including charging solutions, cables, hubs, power banks, networking products, and smart accessories designed for performance, durability, and safety.
Is UGREEN Maldives an authorized seller?
Yes. UGREEN Maldives is an authorized distributor/retailer, supplying genuine UGREEN products with official warranty and after-sales support in the Maldives.
Products & Compatibility
Are UGREEN products compatible with Apple, Samsung, and other brands?
Yes. UGREEN products are designed to work with Apple, Samsung, Huawei, Xiaomi, laptops, tablets, gaming devices, and many other brands, as long as the device supports the relevant standard (USB-C, Lightning, HDMI, etc.).
Do your chargers support fast charging?
Yes. Many UGREEN chargers support PD (Power Delivery), QC (Quick Charge), and other fast-charging standards. Please check the product description to confirm supported charging speeds.
Are UGREEN cables safe for my devices?
Absolutely. UGREEN products are built with advanced protection features such as over-current, over-voltage, overheating protection, and certified chipsets to protect your devices.
Delivery & Shipping
Do you deliver across the Maldives?
Yes. We deliver to Malé, Hulhumalé, and islands across the Maldives via trusted local courier services.
How long does delivery take?
- Malé / Hulhumalé: Usually 1–2 working days
- Atolls: Delivery time depends on boat/flight schedules, typically 3–7 working days
How much does shipping cost?
Shipping charges are calculated at checkout based on your location and order size.
Warranty
Do UGREEN products come with warranty?
Yes. All genuine UGREEN products come with official warranty, covering manufacturing defects (terms vary by product).
What if I receive a defective or damaged item?
If you receive a defective or damaged product:
- Contact us immediately with your order number
- Our team will guide you through replacement or warranty support
Support and Contact
How can I contact UGREEN Maldives?
You can reach us via:
- Phone: +960 777-7777
- Email: support@ugreen.mv
- Website contact form
All contact details are available on our Contact Us page.
B2B Resellers
How can I become a UGREEN reseller in the Maldives?
You can apply through our Become a Partner / Reseller form on the website. Our team will review your application and contact you.
Authenticity & Trust
How can I be sure the product is original?
All products sold through UGREEN Maldives are 100% genuine. We do not sell replicas or refurbished items unless clearly stated.